Returns & Refunds policy

Effective Date: 02/28/2025
Last Updated: 02/28/2025
Company Name: Lending Hands Virtual Support

1. Overview

At Lending Hands Virtual Support, we are committed to delivering high-quality virtual support services, including customer and technical support, project management, website management, and moderation services. Our services are typically completed before payment is processed, meaning refunds are generally not applicable once services have been rendered. However, we understand that circumstances may arise that require further review. This policy outlines our refund process and conditions.

2. Non-Refundable Services

The following services are non-refundable due to their nature as time-based and labor-intensive work:

• Completed Services: Once a service has been delivered, no refunds will be issued.

• Hourly-Based Support: Services billed based on hours worked (e.g., customer support, moderation, or project management) are non-refundable after completion.

• One-Time or Custom Projects: If a service has been fully performed and accepted, it is non-refundable.

• Subscription-Based Services: Monthly service subscriptions are non-refundable after the billing period begins unless otherwise specified in the client’s agreement.\

3. Refund Eligibility

We will only consider refund requests under the following conditions:

• Duplicate Payment: If a payment was made more than once for the same invoice, a refund may be issued for the duplicate charge.

• Billing Errors: If an incorrect amount was charged due to an administrative error, we will review and correct the charge.

• Service Non-Delivery: If we fail to deliver the agreed-upon services due to circumstances within our control, a partial or full refund may be considered based on the work completed.

4. Refund Request Process

To request a refund, clients must follow these steps:

1. Submit a Written Request: Send an email to info@lh-va.com with the subject “Refund Request - [Invoice Number]” within 30 days of the payment date.

2. Provide Necessary Details: Include your full name, company name, invoice number, payment date, and a clear reason for the refund request.

3. Review Period: Our team will review your request within 10 business days and notify you of our decision.

4. Approval & Processing:

   • If approved, refunds will be processed within 7-10 business days to the original payment method.

   • If denied, we will provide an explanation and potential alternatives.

5. Chargebacks & Disputes

We encourage clients to contact us before initiating a chargeback or dispute. If a chargeback is filed without prior communication, we reserve the right to dispute the claim and may take necessary action to recover service fees.

6. Modifications to This Policy

Lending Hands Virtual Support reserves the right to update or modify this refund policy at any time. Clients will be notified of significant changes in advance, and the most current version will be available on our website or upon request.

7. Contact Information

For any questions regarding our refund policy, please contact us:

📧 Email: info@lh-va.com
📞 Phone: 903-231-2086
🌐 Website: lh-va.com